Refund policy

Our Commitment to Your Satisfaction: At 12 Parsecs Designs, we're dedicated to ensuring your happiness with every purchase. Our hassle-free 30-day return and exchange policy empowers you to make choices that align with your preferences.

Returns/Refunds: To qualify for a return or refund

Upon receiving your return, we will inspect it and notify you regarding the approval of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and reflect the refund.

Here are the details to keep in mind:

• The item must be in the same condition as you received it,
• Returns can be initiated within 30 days from the date of receiving your order,
• To initiate a return, reach out to us at deny@12parsecsdesigns.com,
• We will provide you with clear instructions for sending your package,
• Items sent back without a prior return request will not be accepted,
• The original shipping charges are non-refundable.

Exchanges: To be eligible for an exchange

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you've received the wrong item. This enables us to promptly address the issue and ensure your satisfaction.

Here's what to keep in mind:

• The item must be in the same condition as you received it,
• Exchanges can be initiated within 30 days from the date of receiving your order,
• We cover the entire cost to replace defective items,
• Items sent back without a prior exchange request will not be accepted,
• The original shipping charges are non-refundable.

Exceptions: Certain items fall outside the scope of our standard return policy

• Custom products, including special orders and personalized items,
• Gift cards and coupons,
• Clearance items (please note that clearance item product pages will include a disclaimer),
• Digital Download products.

We're committed to ensuring that your experience with 12 Parsecs Designs is exceptional. If you have any questions or concerns about our exchange and return policy, please feel free to reach out to our dedicated customer support team. Your satisfaction is our priority!